Prizes and Help Desk Tickets?

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moonstone
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Prizes and Help Desk Tickets?

Postby moonstone » Wed Oct 23, 2013 4:23 pm

For all of you that did not receive your facebook prizes, have you submitted a help desk ticket and did you get a response?

I'm still waiting, but I seldom submit a help desk ticket...so I'm not sure what the average wait time is.

Thanks!

Moonstone


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In western lands beneath the Sun the flowers may rise in Spring, the trees may bud, the waters run, the merry finches sing. Or there maybe 'tis cloudless night and swaying beeches bear the Elven-stars as jewels white amid their branching hair. Though here at journey's end I lie in darkness buried deep, beyond all towers strong and high, beyond all mountains steep, above all shadows rides the Sun and Stars for ever dwell: I will not say the day is done nor bid the stars farewell. ROTK

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Re: Prizes and Help Desk Tickets?

Postby Drake » Wed Oct 23, 2013 4:53 pm

Could be a few days till they get to your ticket. Once they respond though, the followups are usually daily.


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NyctophiliaRaven
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Re: Prizes and Help Desk Tickets?

Postby NyctophiliaRaven » Wed Oct 23, 2013 5:06 pm

I usually get my reply the very next day, unless it's a weekend. Occasionally, though it's rare, I might wait two or three days, but again, that's really rare.


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moonstone
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Re: Prizes and Help Desk Tickets?

Postby moonstone » Wed Oct 23, 2013 5:26 pm

Thanks! That's good to know. I'll give it a few more days. :D


Moonstone

In western lands beneath the Sun the flowers may rise in Spring, the trees may bud, the waters run, the merry finches sing. Or there maybe 'tis cloudless night and swaying beeches bear the Elven-stars as jewels white amid their branching hair. Though here at journey's end I lie in darkness buried deep, beyond all towers strong and high, beyond all mountains steep, above all shadows rides the Sun and Stars for ever dwell: I will not say the day is done nor bid the stars farewell. ROTK

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Re: Prizes and Help Desk Tickets?

Postby ASH-MDA » Wed Oct 23, 2013 7:45 pm

CHECKED ON IT. YOU WROTE IN THE 21ST AT 22:33 HD TIME & SHE WROTE BACK ON THE 22ND AT 07:19 HD TIME. SHE ALREADY SENT THE PRIZES IN THE MAIL. YOU MIGHT NEED TO MAKE SURE YOU ARE LOGGING INTO THE SHOP WHEN YOU CHECK HD.


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moonstone
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Re: Prizes and Help Desk Tickets?

Postby moonstone » Wed Oct 23, 2013 8:11 pm

Excellent and thank you, Ash! I was keeping an eye on my email for a message that the ticket had been responded to, but I hadn't logged back into the shop until just now.

You guys are the best!

Sincerely,


Moonstone

In western lands beneath the Sun the flowers may rise in Spring, the trees may bud, the waters run, the merry finches sing. Or there maybe 'tis cloudless night and swaying beeches bear the Elven-stars as jewels white amid their branching hair. Though here at journey's end I lie in darkness buried deep, beyond all towers strong and high, beyond all mountains steep, above all shadows rides the Sun and Stars for ever dwell: I will not say the day is done nor bid the stars farewell. ROTK


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