Issues with creating Helpdesk tickets

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x3KittenBlackx3
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Re: Issues with creating Helpdesk tickets

Postby x3KittenBlackx3 » Fri Nov 03, 2017 11:40 am

wendyw26 wrote:
Likes2Read wrote:When I saw this thread, I headed over to the shop to attempt to open a HD ticket. I clicked the "Open a Ticket" link and was directed to this URL: http://shop.creepyhollows.com/support/tickets/contact/

I was able to open the entry form for a HD ticket with no error. I have got the most current version of Chrome (as I have my browsers update themselves automatically).

Edit to add: this was with Windows 7 on my laptop.


I have been having trouble with the help desk for a few days now. I use Firefox on my laptop. I clicked on the link above and it brought me right to the help desk! Thank you!!!

http://shop.creepyhollows.com/support/tickets/contact/


This hasn't worked for me, been down for days now and it keeps showing as being updated and to check back soon. This is for both my andriod and my windows 7 pc using google chrome. D:


"We are all students, for life will always teach us there is more to learn."

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chemseraph
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Re: Issues with creating Helpdesk tickets

Postby chemseraph » Fri Nov 03, 2017 11:49 pm

No 404s here, just a page in plain text that says "Our support area is being updated.  It will be available again shortly."

Windows Phone 10, Edge.


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GoldenAitvaras
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Re: Issues with creating Helpdesk tickets

Postby GoldenAitvaras » Tue Nov 07, 2017 11:44 am

Creepyhollows support has not been responding to my messages so i sent them a ticket yesterday but i had problems logging in . After it directed to me to the ticket page i had tried to log in when i thought i was already logged in so i checked on the shop and i was , then i just tried to log in again on the ticket page and it wouldn't let me ( even after i changed my password ) . So do i need to make a new account just to submit a ticket to creepyhollows support? I was able to send a ticket but not able to login and i don't know if creepyhollows got my ticket because they stopped responding to my messages.



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Re: Issues with creating Helpdesk tickets

Postby raven robyn » Fri Dec 01, 2017 8:39 am

HI
I CANT SEE MY OLD TICKETS OR NEW ONES FOR HELP DESK SUPPORT
I HAVE CLEARED MY BROWSER GOOGLE CHROME ,INTERNET EXPLORER AND ALL I GET IS I HAVE TO PUT IN MY E-MAIL TO GET THE HISTORY OF MY TICKETS ,THEN I CLICK ON A LINK AND IT NEVER SHOWS UP
I CANT JUST GO RIGHT TO MY TICKETS I MADE IT WONT TAKE ME THERE
I HAVE HAD THIS PROBLEM FOR 3 DAYS




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