Samsara wrote:Oh yay. Getting into fights with the staff via new ticketing system. Good times. Maybe I should step away from the computer.

Update this was at the bottom of the daily newsletter on Saturday : We have just migrated Helpdesk software today, so all support needs should be sent to support@creepyhollows.com to initiate a ticket

Hi Samsara, I did forward everything related to the address change/shipment to Magnolia and she said she wrote you personally yesterday. Maybe check your spam folder for her email.

With helpdesk everything does go through all of us to work here first & then it goes to Ash and Magnolia if they need to get involved. Otherwise we do try to help them as much as possible so they aren't pulled away from their work to answer order concerns.

That said, if you feel like someone on helpdesk was not in keeping with their high standards of customer care then definitely send an email directly to them. I would strongly urge you to put the subject line in all CAPS because both of their inboxes are insane.

Thank you Samsara!
This explains why i have not a answer from CH ticket desk, they always have answered me, and i am here since 3 years now.