Issues with creating Helpdesk tickets

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NeoStarFire
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Re: Issues with creating Helpdesk tickets

Postby NeoStarFire » Wed Aug 06, 2014 12:47 am

You have to hate ticket eating gremlins. :\

I personally haven't had an issue yet, and I've used both my Windows PC, and my Android based phone. :)


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Re: Issues with creating Helpdesk tickets

Postby wendyw26 » Fri Aug 08, 2014 3:34 pm

Likes2Read wrote:When I saw this thread, I headed over to the shop to attempt to open a HD ticket. I clicked the "Open a Ticket" link and was directed to this URL: http://shop.creepyhollows.com/support/tickets/contact/

I was able to open the entry form for a HD ticket with no error. I have got the most current version of Chrome (as I have my browsers update themselves automatically).

Edit to add: this was with Windows 7 on my laptop.


I have been having trouble with the help desk for a few days now. I use Firefox on my laptop. I clicked on the link above and it brought me right to the help desk! Thank you!!!

http://shop.creepyhollows.com/support/tickets/contact/



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Re: Issues with creating Helpdesk tickets

Postby TVXQ_520 » Fri Oct 17, 2014 11:06 pm

Hello, I still haven't gotten an answer to my question about a stone that wasn't with it's package.

I ordered a black dragon and when it arrived the stone wasn't with the package.


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Re: Issues with creating Helpdesk tickets

Postby jellybean » Sat Oct 18, 2014 12:53 am

TVXQ_520 wrote:Hello, I still haven't gotten an answer to my question about a stone that wasn't with it's package.

I ordered a black dragon and when it arrived the stone wasn't with the package.

You seem to have a problem understanding english. It was suggested that if you are having problems contacting the helpdesk you could add a post here with details where & how you were trying to open a ticket, not rehashing AGAIN how you don't seem to have a stone with your package. Did you read the other posts in this threaf? Did you try any of the other links that worked for other members that have posted here?

I suggest you clear your cookies & cache & browsing history, log off your computer and then log back in and try again to open a ticket. If you don't do that and you try to use an existing link which you have saved (and which might have been broken but is now fixed), or even if you didn't save it but it is still in your history, the link will keep taking you back to the link as it was before it was repaired. 

And if you still have trouble after doing all that, make a post here and share the link that you tried to use that did not work. Otherwise no one will be able to help you!!! :\


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Re: Issues with creating Helpdesk tickets

Postby Bane » Sun Nov 16, 2014 8:45 pm

I myself kinda randomly get that issue as well, sometimes it works, sometimes it doesn't. Currently haven't been able to use it for the past couple of days (wanting to contact princess to pay my layaway)

I simply click on the "Open a ticket" link and get directed to the url:
http://shop.creepyhollows.com/support.p ... 5c2e96c7f5

Using Opera browser on a laptop windows 8.1

Getting a blank page with just:

Not Found

The requested URL /support.php was not found on this server.


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Re: Issues with creating Helpdesk tickets

Postby awesomesauce12 » Mon Oct 30, 2017 2:54 pm

now I'm getting a 404 error! I tried using chrome on my laptop, and your app on my phone, and I am still getting a 404 error! its getting really frusturating, really fast.



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Re: Issues with creating Helpdesk tickets

Postby Rai the Kentauride Magnet, ಠ_ಠ » Mon Oct 30, 2017 3:34 pm

awesomesauce12 wrote:now I'm getting a 404 error! I tried using chrome on my laptop, and your app on my phone, and I am still getting a 404 error! its getting really frusturating, really fast.


You could try sending an email via support@creepyhollows.com that should open a ticket without needing to use the shop helpdesk menu.

Granted, if it's down on there side too it's an effort in futility, lol But they might have just had something break shop side.


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Re: Issues with creating Helpdesk tickets

Postby Rainbowgirl » Mon Oct 30, 2017 4:26 pm

I also use chrome and have been getting the old "440 Page Not Found" error. Even when clicking on the links in this thread I get the 440 Page Not found error msg.

The knowledge database is also doing this to me now as well. :(

I thought maybe it was a chrome problem, so I tried clicking the help desk in explorer and got the same error msg.

I hope they find the solution soon. <3


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Re: Issues with creating Helpdesk tickets

Postby Oriana_Starr » Mon Oct 30, 2017 4:49 pm

I have been getting the “404 page not found” error for the past few days while using Safari, Google Chrome, internet explorer, and the CH app as well. I sent an email to support@creepyhollows.com asking for assistance a few days ago as well but haven’t heard back yet. I know they don’t always answer support tickets on the weekends though, so I’m hopeful they will be able to work on it this week. 1bg


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Re: Issues with creating Helpdesk tickets

Postby Marcia » Fri Nov 03, 2017 4:59 am

The help desk is automatically closing my tickets as soon as i send them. And will not let me reply to reopen them.




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