You have to hate ticket eating gremlins. \
I personally haven't had an issue yet, and I've used both my Windows PC, and my Android based phone.
Issues with creating Helpdesk tickets
- NeoStarFire
- active contributor
- Posts: 691
- Joined: Wed Jul 02, 2014 5:55 pm
- 9
- You are...: a practitioner
- Male/Female: Male
- Number of Spirits: 67
- Spelled Number: 10
- Your favorite spirit to work with: All
- If I could be anything, I would be...: Immortal
- My super power would be...: See spirits in true form
- My magical/paranormal name...: Neo Starfire Angelis
- Zodiac:
-
- new here
- Posts: 5
- Joined: Mon Nov 11, 2013 4:55 pm
- 10
- You are...: in the learning process
- Number of Spirits: 12
- Spelled Number: 15
- Your favorite spirit to work with: vampire
- If I could be anything, I would be...: Djinn
- My super power would be...: Ability to shape-shift
I have been having trouble with the help desk for a few days now. I use Firefox on my laptop. I clicked on the link above and it brought me right to the help desk! Thank you!!!Likes2Read wrote:When I saw this thread, I headed over to the shop to attempt to open a HD ticket. I clicked the "Open a Ticket" link and was directed to this URL: http://shop.creepyhollows.com/support/tickets/contact/
I was able to open the entry form for a HD ticket with no error. I have got the most current version of Chrome (as I have my browsers update themselves automatically).
Edit to add: this was with Windows 7 on my laptop.
http://shop.creepyhollows.com/support/tickets/contact/
- TVXQ_520
- neophyte
- Posts: 320
- Joined: Thu May 01, 2014 4:37 pm
- 10
- You are...: a practitioner
- Number of Spirits: 3
- Spelled Number: 0
- Your favorite spirit to work with: 0
- My super power would be...: Ability to fly
- Zodiac:
Hello, I still haven't gotten an answer to my question about a stone that wasn't with it's package.
I ordered a black dragon and when it arrived the stone wasn't with the package.
I ordered a black dragon and when it arrived the stone wasn't with the package.
we speak the way we breathe
- jellybean
- acclaimed member
- Posts: 1859
- Joined: Wed Mar 30, 2011 11:57 am
- 13
- You are...: experienced
- Number of Spirits: 75
- Spelled Number: 150
- My super power would be...: Ability to fly
- My magical/paranormal name...: Rainbow Walker
- Zodiac:
You seem to have a problem understanding english. It was suggested that if you are having problems contacting the helpdesk you could add a post here with details where & how you were trying to open a ticket, not rehashing AGAIN how you don't seem to have a stone with your package. Did you read the other posts in this threaf? Did you try any of the other links that worked for other members that have posted here?TVXQ_520 wrote:Hello, I still haven't gotten an answer to my question about a stone that wasn't with it's package.
I ordered a black dragon and when it arrived the stone wasn't with the package.
I suggest you clear your cookies & cache & browsing history, log off your computer and then log back in and try again to open a ticket. If you don't do that and you try to use an existing link which you have saved (and which might have been broken but is now fixed), or even if you didn't save it but it is still in your history, the link will keep taking you back to the link as it was before it was repaired.
And if you still have trouble after doing all that, make a post here and share the link that you tried to use that did not work. Otherwise no one will be able to help you!!! \
~ Jane
:pirate2: :pirate2: PROUD TO BE A PIRATE :pirate2: :pirate2:
:pirate2: :pirate2: PROUD TO BE A PIRATE :pirate2: :pirate2:
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- new here
- Posts: 51
- Joined: Sun Jun 08, 2014 9:11 pm
- 9
- You are...: new to this
- Male/Female: Male
- Number of Spirits: 8
- Spelled Number: 8
- Your favorite spirit to work with: Dragon
- If I could be anything, I would be...: Dragon
- My super power would be...: Ability to shape-shift
I myself kinda randomly get that issue as well, sometimes it works, sometimes it doesn't. Currently haven't been able to use it for the past couple of days (wanting to contact princess to pay my layaway)
I simply click on the "Open a ticket" link and get directed to the url:
http://shop.creepyhollows.com/support.p ... 5c2e96c7f5
Using Opera browser on a laptop windows 8.1
Getting a blank page with just:
I simply click on the "Open a ticket" link and get directed to the url:
http://shop.creepyhollows.com/support.p ... 5c2e96c7f5
Using Opera browser on a laptop windows 8.1
Getting a blank page with just:
Not Found
The requested URL /support.php was not found on this server.
1 Golden Dragon, 1 Red dragon, 3 Blue Dragons, 1 Silver Dragon, 1 Djan Djin, 1 Forest Faery, 1 Spriggan, 1 Gnome
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- new here
- Posts: 12
- Joined: Fri Oct 20, 2017 10:06 pm
- 6
- You are...: a practitioner
- Male/Female: It's a Secret
- Number of Spirits: 11
- Your favorite spirit to work with: no preferance
- If I could be anything, I would be...: A phoenix
now I'm getting a 404 error! I tried using chrome on my laptop, and your app on my phone, and I am still getting a 404 error! its getting really frusturating, really fast.
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- venerated member
- Posts: 2877
- Joined: Tue Nov 18, 2014 3:37 am
- 9
- You are...: in the learning process
- Male/Female: Male
- Number of Spirits: 145
- Spelled Number: 15
- Your favorite spirit to work with: Drow/Centaurs/Alphas
- If I could be anything, I would be...: A Serpentdragon
- My super power would be...: Ability to shape-shift
- My magical/paranormal name...: Rai
- Zodiac:
You could try sending an email via support@creepyhollows.com that should open a ticket without needing to use the shop helpdesk menu.awesomesauce12 wrote:now I'm getting a 404 error! I tried using chrome on my laptop, and your app on my phone, and I am still getting a 404 error! its getting really frusturating, really fast.
Granted, if it's down on there side too it's an effort in futility, lol But they might have just had something break shop side.
I am also known as Ravechaosknight.
For a Lady Knight and maidens fair.
For a Lady Knight and maidens fair.
- Rainbowgirl
- neophyte
- Posts: 251
- Joined: Wed Mar 22, 2017 2:14 am
- 7
- You are...: a practitioner
- Number of Spirits: 100
- Spelled Number: 100
- Your favorite spirit to work with: Demons and Angels
- If I could be anything, I would be...: Faerie Princess obvi
- My super power would be...: Ability to fly
- My magical/paranormal name...: Karma
- Zodiac:
I also use chrome and have been getting the old "440 Page Not Found" error. Even when clicking on the links in this thread I get the 440 Page Not found error msg.
The knowledge database is also doing this to me now as well.
I thought maybe it was a chrome problem, so I tried clicking the help desk in explorer and got the same error msg.
I hope they find the solution soon.
The knowledge database is also doing this to me now as well.
I thought maybe it was a chrome problem, so I tried clicking the help desk in explorer and got the same error msg.
I hope they find the solution soon.
O' brave new world, that has such people in it! - The Tempest
Spirit family: lots of em, and always growing Hail to my Princes of Hell
Witchy traits:
Sigils, Necromancer, Astral travel, Demonolotry, Charmer, Nature Witch, Enchanter, Lucid Dreamer, Grecian magic, Travler, Lucifarian, Baneful Magic, LHP and Scrying Witch extraordinaire!
Spirit family: lots of em, and always growing Hail to my Princes of Hell
Witchy traits:
Sigils, Necromancer, Astral travel, Demonolotry, Charmer, Nature Witch, Enchanter, Lucid Dreamer, Grecian magic, Travler, Lucifarian, Baneful Magic, LHP and Scrying Witch extraordinaire!
- Oriana_Starr
- neophyte
- Posts: 173
- Joined: Fri Oct 06, 2017 10:01 pm
- 6
- You are...: a practitioner
- Number of Spirits: 200
- Spelled Number: 200
- Your favorite spirit to work with: I love them all!
- If I could be anything, I would be...: Mermaid
- My super power would be...: Ability to fly
- My magical/paranormal name...: Oriana/Ori
- Zodiac:
I have been getting the “404 page not found” error for the past few days while using Safari, Google Chrome, internet explorer, and the CH app as well. I sent an email to support@creepyhollows.com asking for assistance a few days ago as well but haven’t heard back yet. I know they don’t always answer support tickets on the weekends though, so I’m hopeful they will be able to work on it this week. 1bg
~ Whimsical Wonders ~
Enchanted Creations ~ Healing ~ Attunements
https://www.whimsicalwonders.net
“Oh darling,
The darkness is a gift,
And when you realise this,
You will never be defeated
Again.” ~ Nikki Rowe
“Imagination is the only weapon in the war against reality.” - Cheshire Cat
Enchanted Creations ~ Healing ~ Attunements
https://www.whimsicalwonders.net
“Oh darling,
The darkness is a gift,
And when you realise this,
You will never be defeated
Again.” ~ Nikki Rowe
“Imagination is the only weapon in the war against reality.” - Cheshire Cat
-
- new here
- Posts: 12
- Joined: Thu Aug 10, 2017 12:53 pm
- 6
- You are...: in the learning process
- Number of Spirits: 1
- Spelled Number: 4
- Your favorite spirit to work with: Djinn
- If I could be anything, I would be...: Djinn
- My super power would be...: See spirits in true form
- Zodiac:
The help desk is automatically closing my tickets as soon as i send them. And will not let me reply to reopen them.