If you have any issue with being able to open a ticket through Helpdesk, please let us know, in detail, the issue you are having.
Please let us know:
- the URL of where you are trying to post the ticket
- which browser you are using & if you are on a computer or tablet
- exactly what is happening when you try to use it
- any screen shots of the problem would be very beneficial
Issues with creating Helpdesk tickets
- starfire
- sanctified
- Posts: 14264
- Joined: Tue Mar 30, 2010 10:19 pm
- 14
- You are...: in the learning process
- Number of Spirits: 125
- Spelled Number: 100
- Your favorite spirit to work with: dragons
- If I could be anything, I would be...: dragon
- My super power would be...: Ability to shape-shift
- Zodiac:
I used the helpdesk this morning and didn't have any problem!!! :thumbup:
I am using google chrome for my browser and haven't had any problems with it!!!
starfire :dragons::
I am using google chrome for my browser and haven't had any problems with it!!!
starfire :dragons::
Keeper of many spirits, who I suspect are keeping me instead!!!
Keeper of Thor, my friend and protector
Keeper of Thor, my friend and protector
- AlaunarNoctis
- acclaimed member
- Posts: 1039
- Joined: Wed Aug 15, 2012 6:18 pm
- 11
- You are...: a practitioner
- Your favorite spirit to work with: My friends of course
- If I could be anything, I would be...: Vampire
- My super power would be...: Ability to shape-shift
My problem has happened on both my phone and computer. I go to the shop and have clicked on both of the "Open Ticket" options and it will go to a "404 Not Found" page every time. On my phone, I use Safari. On my computer, I use Google Chrome.
I got lost in his eyes, and his ponytail.
-
- neophyte
- Posts: 460
- Joined: Wed Dec 18, 2013 2:11 pm
- 10
- You are...: in the learning process
- My super power would be...: Read other's minds
I use Google Chrome, on a Mac. Just tried to access Helpdesk through the two "Open a ticket" links on the right of the Shop page:
http://shop.creepyhollows.com/support.p ... fae2ef72a6
& the page that shows up is a 404 Not Found.
Those links often don't work on my end. To get around the problem I've had to jump through a hoop or two...go to the "About Our Site" section & click on the Helpdesk link there - that one works at least. If this inconvenience could be fixed though it would be ab fab!
Oh yes...& the links in my email to respond to a Helpdesk reply often direct to a 404 Not Found page too.
http://shop.creepyhollows.com/support.p ... fae2ef72a6
& the page that shows up is a 404 Not Found.
Those links often don't work on my end. To get around the problem I've had to jump through a hoop or two...go to the "About Our Site" section & click on the Helpdesk link there - that one works at least. If this inconvenience could be fixed though it would be ab fab!
Oh yes...& the links in my email to respond to a Helpdesk reply often direct to a 404 Not Found page too.
Last edited by Devika on Mon Aug 04, 2014 5:19 pm, edited 1 time in total.
"I may be on the side of the angels. But don't think for one second that I am one of them."
- Aurum
- venerated member
- Posts: 4449
- Joined: Wed Jul 20, 2011 12:30 pm
- 12
- You are...: a practitioner
- Your favorite spirit to work with: Immortals
- Zodiac:
If I go to the shop and get the error message when I try to open a ticket, I just click something else, like a binding or take a look at the freebies and then try the helpdesk. Works for me.
-
- acclaimed member
- Posts: 1159
- Joined: Tue Oct 12, 2010 8:09 pm
- 13
- You are...: new to this
- Number of Spirits: 0
- Spelled Number: 0
- Your favorite spirit to work with: 0
- If I could be anything, I would be...: unknown
- My super power would be...: Read other's minds
- My magical/paranormal name...: unknown at this time
I click on what I'm supposed to and it goes to page not found--I use safari..... (I have another ticket in at this time) My old ticket was totally deleted.......
I've found that evil usually triumphs unless good is VERY, VERY careful.......
"Vengeance is mine sayeth the Lord...." but sometimes a little offered help is appreciated........
Don't get MAD---get EVEN.........
"Vengeance is mine sayeth the Lord...." but sometimes a little offered help is appreciated........
Don't get MAD---get EVEN.........
- kuhuna421
- new here
- Posts: 49
- Joined: Wed Jun 18, 2014 4:19 am
- 9
- You are...: experienced
- Number of Spirits: 51
- Spelled Number: 64
- Your favorite spirit to work with: Djinn
- If I could be anything, I would be...: Dragon
- My super power would be...: Ability to shape-shift
- My magical/paranormal name...: Aurora Star
- Zodiac:
Hi Mags, I don't have a current problem with the help desk tickets but I was having a problem with the tickets on Aug 1, I submitted a ticket in reference to changing an order I had placed, ticket # 8BF5F-D4652 and the ticket never showed up. I was using firefox on a regular computer at approx 6pm est on Aug 1 to submit the ticket. I did receive an email confirmation on the help desk ticket (this is from the email I copied: Ticketid: 8BF5F-D4652
Priority: High
Status: Open
Link: http://shop.creepyhollows.com/support/t ... BF5F-D4652)
I had another ticket opened on another issue that Lyn was helping me with and I asked her about that ticket, she didn't see it anywhere, my problem was resolved by Lyn. So I hope this information helps you.
Priority: High
Status: Open
Link: http://shop.creepyhollows.com/support/t ... BF5F-D4652)
I had another ticket opened on another issue that Lyn was helping me with and I asked her about that ticket, she didn't see it anywhere, my problem was resolved by Lyn. So I hope this information helps you.
Blessed Be
- Magnolia
- Site Admin
- Posts: 14736
- Joined: Fri Mar 28, 2008 4:53 pm
- 16
- You are...: a master
- Number of Spirits: 10000
- Spelled Number: 10000
- Your favorite spirit to work with: Dragons
- My super power would be...: Ability to shape-shift
This was probably due to the server re-size. That happened between 16:15-20:00 on Friday, August 1st. Most likely the ticket was eaten during the resize.Hi Mags, I don't have a current problem with the help desk tickets but I was having a problem with the tickets on Aug 1, I submitted a ticket in reference to changing an order I had placed, ticket # 8BF5F-D4652 and the ticket never showed up. I was using firefox on a regular computer at approx 6pm est on Aug 1 to submit the ticket. I did receive an email confirmation on the help desk ticket (this is from the email I copied: Ticketid: 8BF5F-D4652
De lumière et aime
Magnolia.
Site owner
Knowledge is POWER
Magnolia.
Site owner
Knowledge is POWER
- Likes2Read
- sanctified
- Posts: 10266
- Joined: Mon Nov 25, 2013 7:49 pm
- 10
- You are...: a practitioner
- Number of Spirits: 0
- Spelled Number: 0
- My super power would be...: Ability to shape-shift
- Zodiac:
When I saw this thread, I headed over to the shop to attempt to open a HD ticket. I clicked the "Open a Ticket" link and was directed to this URL: http://shop.creepyhollows.com/support/tickets/contact/
I was able to open the entry form for a HD ticket with no error. I have got the most current version of Chrome (as I have my browsers update themselves automatically).
Edit to add: this was with Windows 7 on my laptop.
I was able to open the entry form for a HD ticket with no error. I have got the most current version of Chrome (as I have my browsers update themselves automatically).
Edit to add: this was with Windows 7 on my laptop.
Visit The Lightworker's Sphere on Etsy for my handmade wands, metaphysical gemstone jewelry, and meditation binaural/isochronic audio files.
- Huffette
- sanctified
- Posts: 16051
- Joined: Sun May 08, 2011 5:19 am
- 13
- You are...: in the learning process
- Number of Spirits: 2000
- Spelled Number: 100
- Your favorite spirit to work with: dragon
- If I could be anything, I would be...: A Throne Angel
- My super power would be...: Ability to fly
- My magical/paranormal name...: Blessed by Angels
- Zodiac:
Safari totally does not work with the helpdesk system. I tried it, had the same problem, tried another browser, and it worked. I finally gave up in frustration and uninstalled Safari from my computer.swannie wrote:I click on what I'm supposed to and it goes to page not found--I use safari..... (I have another ticket in at this time) My old ticket was totally deleted.......
I know it is a Mac software, but it just did not work for me. Maybe it was just me, or maybe a software glitch. Hopefully, Magnolia and Ash will figure it out.
Huffette
Mommy to four haunted ladies and friend to many bound and unbound spirits and entities.
Called "little one" by the angels
Mommy to four haunted ladies and friend to many bound and unbound spirits and entities.
Called "little one" by the angels