Having an issue with shop not applying discounts?

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x3KittenBlackx3
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Having an issue with shop not applying discounts?

Postby x3KittenBlackx3 » Fri Oct 27, 2017 12:19 pm

Hello,
I'm not sure if maybe I'm getting this wrong or not, but the shop keeps showing items in my cart as the normal base price like a $25 C4 Spirit shows as $15 in my cart despite the 75% discount and my Diamante membership? Is this happening to anyone else?


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Akimah
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Re: Having an issue with shop not applying discounts?

Postby Akimah » Fri Oct 27, 2017 4:10 pm

I'm getting a zero discount, despite the sale and I also have a Diamante membership.



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Adelphia
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Re: Having an issue with shop not applying discounts?

Postby Adelphia » Fri Oct 27, 2017 4:39 pm

Something else is funky. I was trying to look up info in the knowledgebase but the knowledgebase is gone.


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AriesStarChild_
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Re: Having an issue with shop not applying discounts?

Postby AriesStarChild_ » Fri Oct 27, 2017 5:52 pm

Yeah I've also noticed both of these problems


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x3KittenBlackx3
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Re: Having an issue with shop not applying discounts?

Postby x3KittenBlackx3 » Fri Oct 27, 2017 7:10 pm

Same here, just checked and the knowledgebase is also gone for me. D: I hope they get this fixed soon


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JustinJ3x3
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Re: Having an issue with shop not applying discounts?

Postby JustinJ3x3 » Fri Oct 27, 2017 8:07 pm

The ticket portion isn't working for me either



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CrashingDown
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Re: Having an issue with shop not applying discounts?

Postby CrashingDown » Fri Oct 27, 2017 8:11 pm

I think something on their back end is borked. You can always contact them at support@creepyhollows.com but it won't open an official ticket via the website.


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chemseraph
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Re: Having an issue with shop not applying discounts?

Postby chemseraph » Sun Oct 29, 2017 7:32 pm

A couple of weeks ago I had an issue with an email coupon (it kinda ate it). Knowledgebase is definitely down though, hadn't noticed that.


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x3KittenBlackx3
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Re: Having an issue with shop not applying discounts?

Postby x3KittenBlackx3 » Mon Oct 30, 2017 11:51 pm

Yup, having an issue with opening a ticket and the knowledge base too myself. D: I'll send them an email tomorrow morning too, I'm sure they are aware of all the going's on right now though.


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