Help Desk

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Flyingfish90
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Help Desk

Postby Flyingfish90 » Fri Oct 27, 2017 5:12 pm

Is anyone else getting an error when trying to open a help desk ticket? It seems like there is some issue with the discounts and I tried to send a help desk ticket but the page wouldn't even open, it just gave me an "error 404" message.


“It is our choices that show what we truly are, far more than our abilities.”

“Happiness can be found in the darkest of times, if one only remembers to turn on the light.”

Keeper of: 7 angels, 1 Phoenix, 5 faeries, 1 Hippogryph, 1 Gryphon, 1 amphisbaena, 1 Volk, 1 Fylgia, 1 Duojna, 1 hippocampus, 1 arkan sonney, 2 dragons, 1 unicorn, 1 nixie.

Coming soon: Nephilim, Gargoyle, human spirit, Arkann sonney, woodland fae, several surprise reverse adoptions!

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Rai the Kentauride Magnet, ಠ_ಠ
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Re: Help Desk

Postby Rai the Kentauride Magnet, ಠ_ಠ » Fri Oct 27, 2017 5:31 pm

Yep, it's down. Must be doing an update or maintenance or something.

You can bypass the helpdesk and send a message by email to support@creepyhollows.com

This opens a ticket but bypasses the helpdesk page. You'll just use your email instead of the site.


I am also known as Ravechaosknight.

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Flyingfish90
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If I could be anything, I would be...: Angel
My super power would be...: Ability to fly

Re: Help Desk

Postby Flyingfish90 » Fri Oct 27, 2017 6:34 pm

Rai the Kentauride Magnet, ಠ_ಠ wrote:Yep, it's down. Must be doing an update or maintenance or something.

You can bypass the helpdesk and send a message by email to support@creepyhollows.com

This opens a ticket but bypasses the helpdesk page. You'll just use your email instead of the site.



Thank you so much!


“It is our choices that show what we truly are, far more than our abilities.”

“Happiness can be found in the darkest of times, if one only remembers to turn on the light.”

Keeper of: 7 angels, 1 Phoenix, 5 faeries, 1 Hippogryph, 1 Gryphon, 1 amphisbaena, 1 Volk, 1 Fylgia, 1 Duojna, 1 hippocampus, 1 arkan sonney, 2 dragons, 1 unicorn, 1 nixie.

Coming soon: Nephilim, Gargoyle, human spirit, Arkann sonney, woodland fae, several surprise reverse adoptions!

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Rusty Hinge
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Re: Help Desk

Postby Rusty Hinge » Sun Oct 29, 2017 2:33 am

Good to know it's not just me!


Proud keeper of a faun, centaur, two angels, and three immortals

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Flyingfish90
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My super power would be...: Ability to fly

Re: Help Desk

Postby Flyingfish90 » Mon Oct 30, 2017 2:20 am

Rusty Hinge wrote:Good to know it's not just me!


I didn't know there was a website update message board until after I posted this, and there were a couple people in there asking. They must of done an update. Everything seems put to rights now though 2hp


“It is our choices that show what we truly are, far more than our abilities.”

“Happiness can be found in the darkest of times, if one only remembers to turn on the light.”

Keeper of: 7 angels, 1 Phoenix, 5 faeries, 1 Hippogryph, 1 Gryphon, 1 amphisbaena, 1 Volk, 1 Fylgia, 1 Duojna, 1 hippocampus, 1 arkan sonney, 2 dragons, 1 unicorn, 1 nixie.

Coming soon: Nephilim, Gargoyle, human spirit, Arkann sonney, woodland fae, several surprise reverse adoptions!

Ekenshin
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Re: Help Desk

Postby Ekenshin » Mon Oct 30, 2017 8:02 pm

Flyingfish90 wrote:
Rusty Hinge wrote:Good to know it's not just me!


I didn't know there was a website update message board until after I posted this, and there were a couple people in there asking. They must of done an update. Everything seems put to rights now though 2hp


I don't think its fixed (or it broke again) clicking on the "open a ticket" goes to an error page



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Catgirl2
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Re: Help Desk

Postby Catgirl2 » Mon Oct 30, 2017 9:50 pm

I have been having an issue myself since the week end, my question isn't major-I just needed some clarification with/about something-but I do plan on contacting them when it becomes available which I assume the time will be right!


:pumpkin: Catgirl2 :crystal:

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DeeArtLover
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Re: Help Desk

Postby DeeArtLover » Wed Nov 01, 2017 3:39 pm

Does that mean any tickets submitted before the help desk shut down are gone? XD I'll just re-submit after it's fixed, just wondering if they would still have the tickets cause i dont want to be a bug if they have them saved ya know?



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Catgirl2
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If I could be anything, I would be...: Not quite sure!
My super power would be...: See spirits in true form
My magical/paranormal name...: I believe Catgirl may be it-a nickname I got years ago!

Re: Help Desk

Postby Catgirl2 » Tue Nov 07, 2017 11:44 am

That is a good question-I would submit it again to be sure-I noticed they get a lot some days so sending another won't hurt!


:pumpkin: Catgirl2 :crystal:

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GoldenAitvaras
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Re: Help Desk

Postby GoldenAitvaras » Tue Nov 07, 2017 11:49 am

Creepyhollows has stopped responding to my messages that i sent to support@creepyhollows.com . Has anyone been having any responses from them ? , I had sent them another message recently that seems to have been also ignored.




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