Is there a major backlog on answering HD tickets?

[Likes2Read]

I ask because I fear one of mine (and a high priority one at that) may have slipped through the cracks. It's gone unanswered for three weeks.

I finally sent an email last night, in lieu of another response to the HD ticket. (I sent a couple of those, too.)

Now I'm wondering if there are some kinks in the HD ticket system that need to be ironed out. Normally, I at least hear back from someone within a day or two, so to get no response at all in three weeks is abnormal in my experience.

[cnz]

That is not normal, like you I normally get tickets answered within a day or two. Three weeks sounds like the ticket got lost. Did you tried submitting a new one letting them know about the unanswered one ref number?

[Bunni]

I opened a ticket a few weeks back and got a response in a day or so. It's most likely your ticket got lost somehow so I would open up a new one.

[Noctua]

It would suffice simply to 'bump' the ticket by responding directly to it.

[Likes2Read]

That's the thing. I've bumped it with replies twice already. And on the 16th, I emailed a Creepy Crew member.

I am wondering what's up, because I've had other tickets get responses, even at crazy hours like 10 PM on a Sunday. So I'm sure that was someone who was checking the queue from home, on a weekend. I know they work hard on getting tickets answered.

But this ticket seems to have an invisibility spell on it. Odd.

[Noctua]

Hm, that is pretty odd. Then yeah, as has been suggested I guess you could just make a new ticket.

Was the question for Magnolia or Ash specifically? Something only they could answer? Those tickets can take longer. I actually had a ticket from the end of February, just answered the other day which surprised me as I had forgotten about it lol. It was worth the wait.
But if it needs immediate assistance I can understand the issue.

[Likes2Read]

Hm, that is pretty odd. Then yeah, as has been suggested I guess you could just make a new ticket.

Was the question for Magnolia or Ash specifically? Something only they could answer? Those tickets can take longer. I actually had a ticket from the end of February, just answered the other day which surprised me as I had forgotten about it lol. It was worth the wait.
But if it needs immediate assistance I can understand the issue.

It's a question about my three club subscriptions, which mysteriously stopped coming in after 7-8 months (depending on the club). I am looking for the codes for my remaining spirits.