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Creepy Hollow

Posted: Fri Nov 03, 2017 6:15 am
by SpiritFinder
Having so much trouble staying logged in.Can't access tickets.Is Creepy Hollow broken or what?

Re: Creepy Hollow

Posted: Fri Nov 03, 2017 7:03 am
by CrashingDown
Their website has been pretty borked lately. I know it's an irritant, but just keep trying. I think they have some tech people fiddling on the back end these past few days and it's resulted in a few issues with people being able to access different parts of the site.

If you know how, you might also try clearing the cache on your browser.

Worst comes to worst, you can also submit a ticket directly by emailing support@creepyhollows.com instead of through the website.

Re: Creepy Hollow

Posted: Fri Nov 03, 2017 12:01 pm
by Marcia
Tried that no response.

Re: Creepy Hollow

Posted: Fri Nov 03, 2017 2:16 pm
by SpiritFinder
Thanks.

Re: Creepy Hollow

Posted: Fri Nov 03, 2017 3:43 pm
by DeeArtLover
They are updating their ticket area, no clue when it will be open again

Re: Creepy Hollow

Posted: Fri Nov 10, 2017 7:08 am
by SpiritFinder
Any update on the helpdesk when it will be opened again?

Re: Creepy Hollow

Posted: Fri Nov 10, 2017 7:11 am
by Kitsune
Make sure your pc, phone, or whatever platform you're on allows cookies. The cookies are what keep your info logged in until it expires or you log out. There are a few ways to check this and make sure that you are allowing CH to use cookies.

Re: Creepy Hollow

Posted: Fri Nov 10, 2017 2:52 pm
by Aurum
Helpdesk has been working for me for several days now

Re: Creepy Hollow

Posted: Sat Nov 11, 2017 7:33 pm
by SpiritFinder
I'm referring to answering and reading tickets.

Re: Creepy Hollow

Posted: Sun Nov 19, 2017 12:41 am
by Flyingfish90
In case no one got their daily newsletter announcing so, the Help desk is back up! :)