Helpdesk update :/

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creepyhollows
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Helpdesk update :/

Postby creepyhollows » Sun Nov 12, 2017 5:12 pm

The developer of the helpdesk software is working diligently to resolve the upgrade issues. We hope to be fully operational this week. Unfortunately the upgrade has had some kinks and though we were not supposed to lose the old HD until the new version was ready we've been locked out for over 2 weeks. We will be answering all HD tickets once we can access the system. For the interim if you have order issues you can respond to the email of the CH Creepy Crew member who ships your package or has shipped to you in the past. All CH Creepy Crew member emails are their first name and then @creepyhollows.com


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Re: Helpdesk update :/

Postby creepyhollows » Sun Nov 12, 2017 5:12 pm

Also, any old tickets from the previous system were moved to the new system, so your responses or submissions have not been lost.


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Re: Helpdesk update :/

Postby Likes2Read » Sun Nov 12, 2017 5:25 pm

Shall we throw some holy water on the system to banish the Gremlins? ;) Those darn sons of guns can sure be a nuisance!

Out of curiosity, since we're thinking about the upgrades going on, has there been any ETA on the resumption of PMs, and on whether old PMs will be restored to inboxes?


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Re: Helpdesk update :/

Postby creepyhollows » Mon Nov 13, 2017 12:00 am

We have had to seek out a new developer. I know for certain any existing PMs when the other developer took the feature down have not been lost and are still part of the database. I hope to have an update on the completion of the upgrade very soon.


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Re: Helpdesk update :/

Postby Kitsune » Mon Nov 13, 2017 12:12 am

Awesome! So glad things are finally moving along.


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Re: Helpdesk update :/

Postby Vey Nightshard » Mon Nov 13, 2017 1:50 am

Yaay I'm glad, that's a relief ^_^


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Re: Helpdesk update :/

Postby Instrument of the end fire083 » Mon Nov 13, 2017 2:23 am

Darn ghosts in the machine.


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