Help with recapture stone

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vikingwarior74
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Help with recapture stone

Postby vikingwarior74 » Mon Sep 10, 2018 6:54 pm

I just received a recapture stone that I ordered but it didnt come with instructions. Can someone please help me? Thank you



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darkwing dook
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Re: Help with recapture stone

Postby darkwing dook » Mon Sep 10, 2018 8:52 pm

Mm maybe they send it via the order receipt? Or email?
If there's none, you might need to contact HD.


"Knowing a trifle about everything gives life more color." - Zhuge Liang
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vikingwarior74
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Re: Help with recapture stone

Postby vikingwarior74 » Tue Sep 11, 2018 1:34 am

Nope I checked both. I sent emails to the shop address and got no response.



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vikingwarior74
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Re: Help with recapture stone

Postby vikingwarior74 » Wed Sep 12, 2018 6:55 pm

darkwing dook wrote:Mm maybe they send it via the order receipt? Or email?
If there's none, you might need to contact HD.

Can you help me to get in touch with Ash or Niccolo or someone? I don't know how to use it or the open third eye charm I got. I think their email server must be down. Usually I get a response pretty quickly from them.



Nil
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Re: Help with recapture stone

Postby Nil » Thu Sep 13, 2018 2:41 am

Click the "Shop" button on the top right hand corner and goes to the shop section. Click the "Customer service" on the very top right section to the very end and go to the customer service tab. Then find the sentence "To open a Helpdesk ticket for support, click here". The "click here" is a link. Right click on the "click here" and you should have the option to "copy email address". Copy that and go to your email and email to that email address. All of them should be able to access it.



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vikingwarior74
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My super power would be...: See spirits in true form

Re: Help with recapture stone

Postby vikingwarior74 » Thu Sep 13, 2018 7:52 am

Thank you for all your help!!



Nil
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Re: Help with recapture stone

Postby Nil » Thu Sep 13, 2018 8:32 am

No problem. Hope you get your stuff settled. Don't forget they are busy too so give him a day or two before you expect a response.



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Catgirl2
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Re: Help with recapture stone

Postby Catgirl2 » Thu Sep 20, 2018 12:46 pm

I think I may have an answer for you! I had bought two recapture stones recently & I was able to download the instructions, when you go to the order details, click the order you purchased them on, when you go to the part where it shows what you purchased there is a download button under the listing, click the download button & go from there! If you didn't see one then I do recommend contacting customer service for help!




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