Thank you for the clarification.Creepy Hollows Crew wrote:It was announced many times over a 3 month period that helpdesk was being moved from the software it was in to an email-based software called Zoho. ALL tickets sent to us through the email@example.com email address are answered and they are answered within 24-48 hours on weekdays and 48-72 hours over weekends and holidays.
All helpdesk staff ONLY operates through firstname.lastname@example.org - there is no other helpdesk or method of contact that is answered daily.
If you email any other email address you are not guaranteed to get a response because email addresses like email@example.com and firstname.lastname@example.org are no-reply email addresses. The only way you will have a live person respond to you, who can answer your questions about the forum, your orders, your account, or anything else is email@example.com
Permissions in the forum were changed late last year due to misuse of the forum's functions by new members.
Perhaps there's misinformation due to some listings and encyclopedia pages labeling the help desk as a go-to instead of the support email?
Edit: oh also I know many people who dislike newsletters as they feel it crowds their inbox. Perhaps also including an announcement on the forum would be useful to keep these types of misunderstandings from happening...
Unless you also announced it via forum and you were only using the newsletters as an example of a way to keep up with site changes. Then just ignore me. x3