support ticket issue

Locked
User avatar
foxxyeclipse
neophyte
neophyte
Posts: 223
Joined: Sat Nov 21, 2020 8:31 am
Answers: 0
3
You are...: in the learning process
Male/Female: Male
Number of Spirits: 100
Spelled Number: 200
Your favorite spirit to work with: djinn
If I could be anything, I would be...: Human
My super power would be...: Ability to shape-shift
Zodiac:

i clicked the "view ticket" button in the email, and it leads me to a page to sign in, I used my credentials and it said email not recognized. I'm not sure how else to view my support ticket and updates


Ainsi sera, groigne qui groigne
CH Moderator
acclaimed member
acclaimed member
Posts: 1049
Joined: Sat Sep 27, 2008 9:20 pm
Answers: 0
15

If you sent a ticket, by emailing [email protected], you can rest assured there will be a reply from CH helpdesk.

They will definitely reply. Weekdays tickets are usually replied faster, than tickets sent on weekends.

You can ignore the page for signing in your credentials, as when you get an email from CH saying "[## your ticket number##] your ticket has been created", be rest assured your ticket was successfully registered in CH systems.

Subsequent replies from CH will be in your email according to your ticket number mentioned. You can view all the replies and updates in your inbox. If the ticket is closed, you will get another email from CH saying the same.


Locked

Return to “Report CH Site Issues”