Hello!
I realize that support is slammed right now, according to the notice on the CH Contact page. Still, I thought I'd better ask about my ticket since it has been over a week since I sent it.
I sent a question through the Contact Us page 8 days ago. I wish I had thought to get a screenshot, but when I hit send, it said something to the effect of 'email failed to send ( )' - it was the empty parentheses that caught my attention. I didn't think much about it, since my ticket still shows as open and normal priority on the site and I can access it.
Is it simply backlog or should I need to resend my question via regular email?
Support ticket issue?
- Banapis
- neophyte
- Posts: 144
- Joined: Sun Dec 27, 2020 8:04 pm
- 3
- You are...: in the learning process
- Number of Spirits: 9
- Spelled Number: 11
- Your favorite spirit to work with: I love them all.
- If I could be anything, I would be...: Dragon
- My super power would be...: See spirits in true form
- My magical/paranormal name...: Call me Banapis. It's a good public name.
- Zodiac:
“To be sure, I am a forest, and a night of dark trees: but he who is not afraid of my darkness, will find banks full of roses under my cypresses.”
Friedrich Nietzsche: Thus Spake Zarathustra
Friedrich Nietzsche: Thus Spake Zarathustra
- Lewk
- sanctified
- Posts: 5832
- Joined: Sat Apr 28, 2018 12:11 am
- 6
- You are...: in the learning process
- Male/Female: Male
- Number of Spirits: 300
- Spelled Number: 200
- Your favorite spirit to work with: Any
- If I could be anything, I would be...: Immortal
- My super power would be...: Ability to fly
- My magical/paranormal name...: Alaric Indigo Root
- Zodiac:
What I would do is email support@creepyhollows.com . That leads to a ticket being created, then just wait.Banapis wrote: ↑Thu May 20, 2021 12:09 am Hello!
I realize that support is slammed right now, according to the notice on the CH Contact page. Still, I thought I'd better ask about my ticket since it has been over a week since I sent it.
I sent a question through the Contact Us page 8 days ago. I wish I had thought to get a screenshot, but when I hit send, it said something to the effect of 'email failed to send ( )' - it was the empty parentheses that caught my attention. I didn't think much about it, since my ticket still shows as open and normal priority on the site and I can access it.
Is it simply backlog or should I need to resend my question via regular email?
You must stay on the path. Do not leave it.
If you do, you'll never...
find it again.
No matter what may come, stay on...
the path! [Gandalf, in The Hobbit: The Desolation of Smaug]
If you do, you'll never...
find it again.
No matter what may come, stay on...
the path! [Gandalf, in The Hobbit: The Desolation of Smaug]
-
- acclaimed member
- Posts: 1053
- Joined: Sat Sep 27, 2008 9:20 pm
- 15
The only way to reach CH support is by emailing them. Send email to: support@creepyhollows.com.Banapis wrote: ↑Thu May 20, 2021 12:09 am Hello!
I realize that support is slammed right now, according to the notice on the CH Contact page. Still, I thought I'd better ask about my ticket since it has been over a week since I sent it.
I sent a question through the Contact Us page 8 days ago. I wish I had thought to get a screenshot, but when I hit send, it said something to the effect of 'email failed to send ( )' - it was the empty parentheses that caught my attention. I didn't think much about it, since my ticket still shows as open and normal priority on the site and I can access it.
Is it simply backlog or should I need to resend my question via regular email?