I'm fully aware. You say this a lot when speaking with people about most anything they disagree about. I'm not questioning the value or experience of your site or your people. I'm just suggesting there be confirmation emails more often...or more cautionary efforts all around. For members.
Because it's warranted! I don't think most people realize how long we've been doing this, because they say things as if to indicate it's our first day, or we're new to this. It's a valid point a lot of the time. If you did something daily, day in and day out, and someone makes comments that you don't know what you're doing, or you don't know how to do it, thenspeaking to your experience not a valid point. This is a big site, not everyone takes the time to read our profile, our "About Us" page, or even realize how old this site is. This is the 4th incarnation of this Forum alone. This is especially true in other disagreements that are on important points about spirits and Spirit Keeping, but nonetheless, experience is everything.
As with most professional paths, training, experience, and actually doing it for a living, are all key factors in knowing what you're doing. It's not something we're ashamed of either, do you know how many sellers have come & gone over the years? Or the fact the first Witch War almost obliterated the entire Spirit Keeping community?
I think any seller/site that is in this community that has survived all the drama has a right to be proud, and shouldn't shy away from telling people, "Hey, this isn't my first day". Anyone who is still here after the beginning of this community opening should be wearing their experience with pride. Why do you think most companies (not just paranormal) put how many years they've been in business? Because it means they've being doing things right for that amount of time to still be in business.
Nova needs cookies and a hug.
I say that unscarcastically, that's my thing to do for people when their sad. I'm weird. But no, on a serious note, it's not the ring. It's the system. The ring made me aware of the system. And for clarification, when I say system I mean the steps expected to be taken and/or confirmation services in place. Not, like, the actual code of the site.
Again, the system is the people who work in the system. We're a small office, the system isn't that big The people here are the people who take the steps. Nova said to say she appreciates the cookie and a hug, but she owned up to the mistake, she learned, and she's moving forward with the gift of learning from the experience.
They are no longer in any way related to this conversation unless they personally want to take blame even after doing all they can
Well, in this case of course Nova takes it personally, she picked the ring. Again, she already addressed it, apologized, fixed it, and shipped the right vessel. You don't need to be worried about them, they're fine, they were just upset that they thought they fixed the problem, but it ended up being this big discussion.
There's no need to go back & forth on this over and over. We made a mistake. We always fix our mistakes. The gift to learn, grow, and evolve is important for people and companies.