Profile Signature Edit/Option gone?

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Re: Profile Signature Edit/Option gone?

Postby Unclesid » Wed Jan 02, 2019 6:31 pm

Alys-RaccoonReadings wrote:I've taken to using the store support rather than forum support. With forum support I either get the 404 error, or no response at all. I've had about 50/50 success in receiving responses from the store support. Based on which things I've gotten responses to, I would guess they prioritize things based on exactly how broken they are and how much that impacts basic function.

the store supports broken too, i click on open a help desk ticket link and it does nothing.



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Re: Profile Signature Edit/Option gone?

Postby Ishvala » Wed Jan 02, 2019 6:34 pm

Alys-RaccoonReadings wrote:I've taken to using the store support rather than forum support. With forum support I either get the 404 error, or no response at all. I've had about 50/50 success in receiving responses from the store support. Based on which things I've gotten responses to, I would guess they prioritize things based on exactly how broken they are and how much that impacts basic function.


Well yeah, that sort of system and response is understandable when fixing problems in general. I just personally don't think it should take almost a year to fix a reported problem when you have paid staff on hand whose job it is to fix it. But again, I realize that's not the original topic, so hopefully I'll get an email response addressing the above and more as far as my own personal concerns for the site (and it's tech-problems) go.



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Re: Profile Signature Edit/Option gone?

Postby Ishvala » Wed Jan 02, 2019 6:35 pm

Unclesid wrote:
Alys-RaccoonReadings wrote:I've taken to using the store support rather than forum support. With forum support I either get the 404 error, or no response at all. I've had about 50/50 success in receiving responses from the store support. Based on which things I've gotten responses to, I would guess they prioritize things based on exactly how broken they are and how much that impacts basic function.

the store supports broken too, i click on open a help desk ticket link and it does nothing.


Same here. At first given her reply, I thought it might have been a cache issue or something but guess not.



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Re: Profile Signature Edit/Option gone?

Postby Alys-RaccoonReadings » Wed Jan 02, 2019 7:04 pm

Ishvala wrote:Well yeah, that sort of system and response is understandable when fixing problems in general. I just personally don't think it should take almost a year to fix a reported problem when you have paid staff on hand whose job it is to fix it. But again, I realize that's not the original topic, so hopefully I'll get an email response addressing the above and more as far as my own personal concerns for the site (and it's tech-problems) go.


I totally agree.



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Re: Profile Signature Edit/Option gone?

Postby Likes2Read » Thu Jan 03, 2019 12:54 am

Click your name, click User Control Panel, choose Profile. That's where I find the place where I can edit my signature.

Clicking my name, then choosing Profile, doesn't seem to do anything.


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Re: Profile Signature Edit/Option gone?

Postby Likes2Read » Thu Jan 03, 2019 12:56 am

The current way to access the Help Desk is via an email to support@creepyhollows.com .


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Re: Profile Signature Edit/Option gone?

Postby Ishvala » Thu Jan 03, 2019 7:40 am

Likes2Read wrote:The current way to access the Help Desk is via an email to support@creepyhollows.com .


I emailed them yesterday afternoon, already. :)
Maybe they're just not noticing all the reports being made, so I included a lot of the long lasting ones in the email as well, including the broken links to the KnowledgeBase and Help Desk. Maybe then Members can get support and problems heard much easier in the future - assuming they take notice and fix the basic stuff.



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Re: Profile Signature Edit/Option gone?

Postby quantumflux » Thu Jan 03, 2019 1:41 pm

Yah where did it go



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Re: Profile Signature Edit/Option gone?

Postby Ishvala » Thu Jan 03, 2019 1:54 pm

Hey guys I got a response email from CH today. Here is what they said...

1. Knowledgebase was discontinued and this was announced multiple times. We are presently working on adding instructions directly to the listing, or downloads directly to the listings.

2. You are in helpdesk right now, so it's not down ;) This was announced many, many, many times with links coming right here where you are now. We gave members more than 3 months to get all their old helpdesk information & tickets off the system before it was retired. We made numerous announcements that the software company that hosted both the knowledgebase and helpdesk was no longer supporting the software and they were no longer offering the software to be used. (in reference to the help desk being down)

3. As previously announced, we are going to be moving to a whole new shopping system early this year which will resolve issues like this. (in reference to the mobile web store having login issues)

4. This is an issue being examined by the developers and I do not have an ETA for that fix. (in reference to the banner blocking notifications drop down issue)

5. That is likely a permissions issue since permissions changed in the forum late last year. What is your forum name? (in reference to signatures)



Alright so clearly concerning the first two either announcements were missed due to miscommunication or lack of organization or simply ignorance on members part. Maybe a combo of all three. The third is being fixed, the fourth is in the process of being fixed, and the fifth is currently being investigated.

Hope that cleared up some things.



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Re: Profile Signature Edit/Option gone?

Postby Creepy Hollows Crew » Thu Jan 03, 2019 1:54 pm

It was announced many times over a 3 month period that helpdesk was being moved from the software it was in to an email-based software called Zoho. Members were given ample time to take all of their tickets and information from the software that was being discontinued by the original developer. This is why opening newsletters is vital, because 99% of the communication from CH comes through newsletters.

ALL tickets sent to us through the support@creepyhollows.com email address are answered and they are answered within 24-48 hours on weekdays and 48-72 hours over weekends and holidays.

All helpdesk staff ONLY operates through support@creepyhollows.com - there is no other helpdesk or method of contact that is answered daily.

If you email any other email address you are not guaranteed to get a response because email addresses like store@creepyhollows.com and shop@creepyhollows.com are no-reply email addresses. The only way you will have a live person respond to you, who can answer your questions about the forum, your orders, your account, or anything else is support@creepyhollows.com

Permissions in the forum were changed late last year due to misuse of the forum's functions by new members.




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