It was announced many
times over a 3 month period that helpdesk was being moved from the software it was in to an email-based software called Zoho. Members were given ample time to take all of their tickets and information from the software that was being discontinued by the original developer. This is why opening newsletters is vital, because 99% of the communication from CH comes through newsletters.
ALL tickets sent to us through the firstname.lastname@example.org
email address are answered and they are answered within 24-48 hours on weekdays and 48-72 hours over weekends and holidays.
All helpdesk staff ONLY operates through email@example.com
- there is no other helpdesk or method of contact that is answered daily.
If you email any other email address you are not guaranteed to get a response because email addresses like firstname.lastname@example.org
are no-reply email addresses. The only way you will have a live person respond to you, who can answer your questions about the forum, your orders, your account, or anything else is email@example.com
Permissions in the forum were changed late last year due to misuse of the forum's functions by new members.