the store supports broken too, i click on open a help desk ticket link and it does nothing.Alys-RaccoonReadings wrote:I've taken to using the store support rather than forum support. With forum support I either get the 404 error, or no response at all. I've had about 50/50 success in receiving responses from the store support. Based on which things I've gotten responses to, I would guess they prioritize things based on exactly how broken they are and how much that impacts basic function.
Profile Signature Edit/Option gone?
- uncle sid
- neophyte
- Posts: 207
- Joined: Fri Apr 06, 2018 12:44 pm
- 6
- You are...: experienced
- Male/Female: Male
- Number of Spirits: 28
- Spelled Number: 0
- Your favorite spirit to work with: Idk
- If I could be anything, I would be...: Myself
- My magical/paranormal name...: No idea
- Zodiac:
- Muse
- venerated member
- Posts: 2640
- Joined: Sat Sep 15, 2018 1:42 am
- 5
- You are...: experienced
- Male/Female: It's a Secret
- Number of Spirits: 0
- Spelled Number: 0
- Your favorite spirit to work with: No favorites, sorry
- If I could be anything, I would be...: Sane
- My super power would be...: Super speed
- My magical/paranormal name...: Somethin' snazzy I suppose
- Zodiac:
Well yeah, that sort of system and response is understandable when fixing problems in general. I just personally don't think it should take almost a year to fix a reported problem when you have paid staff on hand whose job it is to fix it. But again, I realize that's not the original topic, so hopefully I'll get an email response addressing the above and more as far as my own personal concerns for the site (and it's tech-problems) go.Alys-RaccoonReadings wrote:I've taken to using the store support rather than forum support. With forum support I either get the 404 error, or no response at all. I've had about 50/50 success in receiving responses from the store support. Based on which things I've gotten responses to, I would guess they prioritize things based on exactly how broken they are and how much that impacts basic function.
- Muse
- venerated member
- Posts: 2640
- Joined: Sat Sep 15, 2018 1:42 am
- 5
- You are...: experienced
- Male/Female: It's a Secret
- Number of Spirits: 0
- Spelled Number: 0
- Your favorite spirit to work with: No favorites, sorry
- If I could be anything, I would be...: Sane
- My super power would be...: Super speed
- My magical/paranormal name...: Somethin' snazzy I suppose
- Zodiac:
Same here. At first given her reply, I thought it might have been a cache issue or something but guess not.Unclesid wrote:the store supports broken too, i click on open a help desk ticket link and it does nothing.Alys-RaccoonReadings wrote:I've taken to using the store support rather than forum support. With forum support I either get the 404 error, or no response at all. I've had about 50/50 success in receiving responses from the store support. Based on which things I've gotten responses to, I would guess they prioritize things based on exactly how broken they are and how much that impacts basic function.
- Alys-RaccoonReadings
- venerated member
- Posts: 2766
- Joined: Fri Aug 21, 2015 11:43 pm
- 8
- You are...: a practitioner
- My super power would be...: Ability to shape-shift
- My magical/paranormal name...: Alys
- Zodiac:
I totally agree.Ishvala wrote: Well yeah, that sort of system and response is understandable when fixing problems in general. I just personally don't think it should take almost a year to fix a reported problem when you have paid staff on hand whose job it is to fix it. But again, I realize that's not the original topic, so hopefully I'll get an email response addressing the above and more as far as my own personal concerns for the site (and it's tech-problems) go.
- Likes2Read
- sanctified
- Posts: 10266
- Joined: Mon Nov 25, 2013 7:49 pm
- 10
- You are...: a practitioner
- Number of Spirits: 0
- Spelled Number: 0
- My super power would be...: Ability to shape-shift
- Zodiac:
Click your name, click User Control Panel, choose Profile. That's where I find the place where I can edit my signature.
Clicking my name, then choosing Profile, doesn't seem to do anything.
Clicking my name, then choosing Profile, doesn't seem to do anything.
Visit The Lightworker's Sphere on Etsy for my handmade wands, metaphysical gemstone jewelry, and meditation binaural/isochronic audio files.
- Likes2Read
- sanctified
- Posts: 10266
- Joined: Mon Nov 25, 2013 7:49 pm
- 10
- You are...: a practitioner
- Number of Spirits: 0
- Spelled Number: 0
- My super power would be...: Ability to shape-shift
- Zodiac:
The current way to access the Help Desk is via an email to support@creepyhollows.com .
Visit The Lightworker's Sphere on Etsy for my handmade wands, metaphysical gemstone jewelry, and meditation binaural/isochronic audio files.
- Muse
- venerated member
- Posts: 2640
- Joined: Sat Sep 15, 2018 1:42 am
- 5
- You are...: experienced
- Male/Female: It's a Secret
- Number of Spirits: 0
- Spelled Number: 0
- Your favorite spirit to work with: No favorites, sorry
- If I could be anything, I would be...: Sane
- My super power would be...: Super speed
- My magical/paranormal name...: Somethin' snazzy I suppose
- Zodiac:
I emailed them yesterday afternoon, already.Likes2Read wrote:The current way to access the Help Desk is via an email to support@creepyhollows.com .
Maybe they're just not noticing all the reports being made, so I included a lot of the long lasting ones in the email as well, including the broken links to the KnowledgeBase and Help Desk. Maybe then Members can get support and problems heard much easier in the future - assuming they take notice and fix the basic stuff.
- quantumflux
- active contributor
- Posts: 805
- Joined: Sat Jan 06, 2018 12:38 am
- 6
- You are...: experienced
- Male/Female: Male
- Number of Spirits: 17
- If I could be anything, I would be...: I’m a faerie.
- My super power would be...: Ability to shape-shift
- My magical/paranormal name...: Wouldn’t you like to know. HEHE
- Zodiac:
Yah where did it go
- Muse
- venerated member
- Posts: 2640
- Joined: Sat Sep 15, 2018 1:42 am
- 5
- You are...: experienced
- Male/Female: It's a Secret
- Number of Spirits: 0
- Spelled Number: 0
- Your favorite spirit to work with: No favorites, sorry
- If I could be anything, I would be...: Sane
- My super power would be...: Super speed
- My magical/paranormal name...: Somethin' snazzy I suppose
- Zodiac:
Hey guys I got a response email from CH today. Here is what they said...
Alright so clearly concerning the first two either announcements were missed due to miscommunication or lack of organization or simply ignorance on members part. Maybe a combo of all three. The third is being fixed, the fourth is in the process of being fixed, and the fifth is currently being investigated.
Hope that cleared up some things.
1. Knowledgebase was discontinued and this was announced multiple times. We are presently working on adding instructions directly to the listing, or downloads directly to the listings.
2. You are in helpdesk right now, so it's not down This was announced many, many, many times with links coming right here where you are now. We gave members more than 3 months to get all their old helpdesk information & tickets off the system before it was retired. We made numerous announcements that the software company that hosted both the knowledgebase and helpdesk was no longer supporting the software and they were no longer offering the software to be used. (in reference to the help desk being down)
3. As previously announced, we are going to be moving to a whole new shopping system early this year which will resolve issues like this. (in reference to the mobile web store having login issues)
4. This is an issue being examined by the developers and I do not have an ETA for that fix. (in reference to the banner blocking notifications drop down issue)
5. That is likely a permissions issue since permissions changed in the forum late last year. What is your forum name? (in reference to signatures)
Alright so clearly concerning the first two either announcements were missed due to miscommunication or lack of organization or simply ignorance on members part. Maybe a combo of all three. The third is being fixed, the fourth is in the process of being fixed, and the fifth is currently being investigated.
Hope that cleared up some things.
-
- Site Admin
- Posts: 144
- Joined: Thu Jan 29, 2009 6:42 pm
- 15
It was announced many times over a 3 month period that helpdesk was being moved from the software it was in to an email-based software called Zoho. Members were given ample time to take all of their tickets and information from the software that was being discontinued by the original developer. This is why opening newsletters is vital, because 99% of the communication from CH comes through newsletters.
ALL tickets sent to us through the support@creepyhollows.com email address are answered and they are answered within 24-48 hours on weekdays and 48-72 hours over weekends and holidays.
All helpdesk staff ONLY operates through support@creepyhollows.com - there is no other helpdesk or method of contact that is answered daily.
If you email any other email address you are not guaranteed to get a response because email addresses like store@creepyhollows.com and shop@creepyhollows.com are no-reply email addresses. The only way you will have a live person respond to you, who can answer your questions about the forum, your orders, your account, or anything else is support@creepyhollows.com
Permissions in the forum were changed late last year due to misuse of the forum's functions by new members.
ALL tickets sent to us through the support@creepyhollows.com email address are answered and they are answered within 24-48 hours on weekdays and 48-72 hours over weekends and holidays.
All helpdesk staff ONLY operates through support@creepyhollows.com - there is no other helpdesk or method of contact that is answered daily.
If you email any other email address you are not guaranteed to get a response because email addresses like store@creepyhollows.com and shop@creepyhollows.com are no-reply email addresses. The only way you will have a live person respond to you, who can answer your questions about the forum, your orders, your account, or anything else is support@creepyhollows.com
Permissions in the forum were changed late last year due to misuse of the forum's functions by new members.