Alys-RaccoonReadings wrote:I've taken to using the store support rather than forum support. With forum support I either get the 404 error, or no response at all. I've had about 50/50 success in receiving responses from the store support. Based on which things I've gotten responses to, I would guess they prioritize things based on exactly how broken they are and how much that impacts basic function.

Alys-RaccoonReadings wrote:I've taken to using the store support rather than forum support. With forum support I either get the 404 error, or no response at all. I've had about 50/50 success in receiving responses from the store support. Based on which things I've gotten responses to, I would guess they prioritize things based on exactly how broken they are and how much that impacts basic function.

Unclesid wrote:

Alys-RaccoonReadings wrote:I've taken to using the store support rather than forum support. With forum support I either get the 404 error, or no response at all. I've had about 50/50 success in receiving responses from the store support. Based on which things I've gotten responses to, I would guess they prioritize things based on exactly how broken they are and how much that impacts basic function.

the store supports broken too, i click on open a help desk ticket link and it does nothing.

Ishvala wrote: Well yeah, that sort of system and response is understandable when fixing problems in general. I just personally don't think it should take almost a year to fix a reported problem when you have paid staff on hand whose job it is to fix it. But again, I realize that's not the original topic, so hopefully I'll get an email response addressing the above and more as far as my own personal concerns for the site (and it's tech-problems) go.

Likes2Read wrote:The current way to access the Help Desk is via an email to support@creepyhollows.com .

1. Knowledgebase was discontinued and this was announced multiple times. We are presently working on adding instructions directly to the listing, or downloads directly to the listings.

2. You are in helpdesk right now, so it's not down This was announced many, many, many times with links coming right here where you are now. We gave members more than 3 months to get all their old helpdesk information & tickets off the system before it was retired. We made numerous announcements that the software company that hosted both the knowledgebase and helpdesk was no longer supporting the software and they were no longer offering the software to be used. (in reference to the help desk being down)

3. As previously announced, we are going to be moving to a whole new shopping system early this year which will resolve issues like this. (in reference to the mobile web store having login issues)

4. This is an issue being examined by the developers and I do not have an ETA for that fix. (in reference to the banner blocking notifications drop down issue)

5. That is likely a permissions issue since permissions changed in the forum late last year. What is your forum name? (in reference to signatures)