I apologize deeply for your disappointment. These past couple of months have been extremely harrowing. I am quickly catching up on orders. The platform has been having issues with notifying me and I did reach out to our platform holder to make them aware of the issue however, I have not heard back at this time. Please email us so we can rectify this and I will do your order immediately. We do try our best to honor and keep our word as well as update customers as quickly as we can.jezebela wrote: ↑Sun Dec 19, 2021 1:27 am i know members here raved about the customer service of this site. yes, i do agree that they give a level of good customer service because they were patient with me answering dumb questions of mine.
that was why i bought two services from them during one of their sales late this year. i have received one of them, and i could see the animal totem sitting with me during my meditation. i don't doubt their skills.
however, i'm a little disappointed with the reticence when comes to updating clients about their purchases. until today, i have yet to receive my other reading which i bought earlier than the one i received. as i have read the posts here, i'm aware that the owner takes time to deliver the reading. and before i put in my purchase, i was told they have a huge number of orders. i understand the energy needed to attend to those order, and so i still put in my order, because i wanted to have that reading out of curiosity. and also, because they informed me i will get it in 2 months time or so.
and so i waited. once i had one of the services delivered, i tried asking for the update of my reading purchase, they didn't reply, and also i read the notice on the site. ok, fine. and then the next time, i asked i was told i would get it by last month. but i still have not gotten it. i asked again mid-december, and there was no reply. i think out of the times i asked for update on my order, i only had one reply.
sometimes it's not about the product price or the delivery speed. i think it's about the communication, and here all i wanted is just an update of my order.
i keep seeing the site having major sales to raise funds. i'm tempted to buy some of the services with the huge discounts, but i'm now scared that i won't be receiving my order like my current outstanding.
once again I do apologize for this occurrence. We do complete all orders placed with us even though it does take time. Our clients are always safe with us and I will try my best to do better. I have been extremely sick for most of these year. I actually nearly passed away unfortunately on top of multiple deaths in our family and our animals being sick. I do understand your concern. I also will be posting a better schedule for clients so this way everyone's orders are completed in a much more timely manner and I will be updating and have been sending messages to clients the past several days. 
I never want our customers to feel this way, your happiness and satisfaction is very important. Brightest Blessings
Astra Fate
...one item is a construct of one of my favorite video game characters "C" 
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