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Help Desk

Posted: Fri Oct 27, 2017 5:12 pm
by Flyingfish90
Is anyone else getting an error when trying to open a help desk ticket? It seems like there is some issue with the discounts and I tried to send a help desk ticket but the page wouldn't even open, it just gave me an "error 404" message.

Re: Help Desk

Posted: Fri Oct 27, 2017 5:31 pm
by Rai
Yep, it's down. Must be doing an update or maintenance or something.

You can bypass the helpdesk and send a message by email to support@creepyhollows.com

This opens a ticket but bypasses the helpdesk page. You'll just use your email instead of the site.

Re: Help Desk

Posted: Fri Oct 27, 2017 6:34 pm
by Flyingfish90
Rai the Kentauride Magnet, ಠ_ಠ wrote:Yep, it's down. Must be doing an update or maintenance or something.

You can bypass the helpdesk and send a message by email to support@creepyhollows.com

This opens a ticket but bypasses the helpdesk page. You'll just use your email instead of the site.



Thank you so much!

Re: Help Desk

Posted: Sun Oct 29, 2017 2:33 am
by Rusty Hinge
Good to know it's not just me!

Re: Help Desk

Posted: Mon Oct 30, 2017 2:20 am
by Flyingfish90
Rusty Hinge wrote:Good to know it's not just me!


I didn't know there was a website update message board until after I posted this, and there were a couple people in there asking. They must of done an update. Everything seems put to rights now though 2hp

Re: Help Desk

Posted: Mon Oct 30, 2017 8:02 pm
by Ekenshin
Flyingfish90 wrote:
Rusty Hinge wrote:Good to know it's not just me!


I didn't know there was a website update message board until after I posted this, and there were a couple people in there asking. They must of done an update. Everything seems put to rights now though 2hp


I don't think its fixed (or it broke again) clicking on the "open a ticket" goes to an error page

Re: Help Desk

Posted: Mon Oct 30, 2017 9:50 pm
by Catgirl2
I have been having an issue myself since the week end, my question isn't major-I just needed some clarification with/about something-but I do plan on contacting them when it becomes available which I assume the time will be right!

Re: Help Desk

Posted: Wed Nov 01, 2017 3:39 pm
by DeeArtLover
Does that mean any tickets submitted before the help desk shut down are gone? XD I'll just re-submit after it's fixed, just wondering if they would still have the tickets cause i dont want to be a bug if they have them saved ya know?

Re: Help Desk

Posted: Tue Nov 07, 2017 11:44 am
by Catgirl2
That is a good question-I would submit it again to be sure-I noticed they get a lot some days so sending another won't hurt!

Re: Help Desk

Posted: Tue Nov 07, 2017 11:49 am
by GoldenAitvaras
Creepyhollows has stopped responding to my messages that i sent to support@creepyhollows.com . Has anyone been having any responses from them ? , I had sent them another message recently that seems to have been also ignored.