Utilizing no, justifying yes.quantumflux wrote:Oh I’m sorry, I thought you were trying to say that you were having trouble utilizing these bindings.
It's important to note that this reading doesn't just take you of present time into account, but it takes you of the future into account as well. What you may find not relevant now, you'll find relevant as you progress in this journey of magic. You aren't always going to be who you are now, you're young and you are going to grow. You are going to learn more about yourself, magic, and the future. You have many years to go as you are just beginning. The fiery breath of youth is going to give way to a greater foundation of strength and patience as you age. Be mindful that most of what you receive in readings is going to encompass your future as you have so much of the future left.What is your Magic Name Reading:: Personally speaking, I feel this reading was off. Not only did nothing particularly resonate but some of the associations were so opposite that I questioned whether my reading might have gotten messed up with someone else's. I understand that all readings are flawed or should be expected to be flawed in some degree but I expected at least one thing to resonate and overall it just didn't feel worth the money because of that. However I can't get a refund because they did do what I paid them to do, plus I'd feel bad asking anyway even if I was able to get one.
It may or may not be based on sensitivity, but as I remarked before, you are growing and you are likely to find growth & evolution in your path. I don't doubt the work we do, or its power, and I'm sure you'll grow into the spells. Not to mention that the magic that complements who you are & where you are in your journey is going to be the most influential for you. You are going to find that spells, magic, spirits, entities, etc all come to you as needed as there are times that certain spells & magic are going to be more influential than others.Spelled Items in General:: I have about fifteen or so spelled items from CH. Either bound to vessels or my Spirit. I don't feel anything from them, but I assume this is either because I'm not sensitive enough to or because CH spells possibly don't have as strong or any effect on me as an individual (and I prefer getting C5T3 whenever possible). This is not to say I don't believe that they were cast and have effects, I just don't notice them even after months so I can't justify any future purchases for myself. So I won't be purchasing anymore spells having to do with my spiritual growth specifically. Gifts for my Spirits or my irl friends are still on the table, because CH is very timely and I enjoy knowing which part of the process the seller is on.
There wasn't any carelessness in your master vessel. I'm really surprised about this thread considering the overwhelming positive interaction you had with Nova and Juno. Nova wasn't careless, she was trying to pick a vessel she thought you would like and she was focused more on the color and didn't realize that she chose the wrong size. It was an oversight and it wasn't anything that was done out of disrespect, carelessness, or intentional provocation.Custom Master Vessel with Spells:: I wish I could say something about this vessel but unfortunately there was a miscommunication on the staff side about my ring size (it was in my profile and they never noticed so they tried to mail a size 8 instead of just sending an email...my one and only true gripe here) and they had to rebind it.
I'm going through a move so I have to wait an extra week or two to receive it on top of the eleven or so days it took to prepare. The good news is that the Caberra and Bronwyn angel did let me know they were around, that, or I'm crazy. So I have been enjoying time with them albeit off and on because I'm so busy.
I remember ordering the MV days and days before the trip because I so badly wanted to have all my Spirits and Spells in one vessel so I wouldn't have to be apart from their vessels until my ring came. I suppose next time not only will I state all necessary information in my profile, but in the notes of the order AND the extra customer notes in my profile, as well as explicitly specifying not to ship anything until one hundred percent sure it's what I paid for. A bit bossy sounding maybe, but hopefully it'll prevent careless decisions in the future.
I'm very glad your spirits are happy to be with you, and I hope your move went wellThe other piece of good news aside from my Spirits being dolls is that I am actually moving closer to what still might be CH's base of operations so I might get it sooner once I'm down there.
More on the brighter side of things, they paid attention to my color request of something black (they chose Agate) and would have been right on time if not for the mix up. Also the two custom Spirits and the custom Spell notes that came with the orders for them are all just perfect. Especially the spell. I hope my Spirits enjoy it when it finally gets to me.
We did make a mistake on the ring size, and we immediately fixed the mistake, and held your package until you wrote to us and said you were okay to have it shipped because of your move.So yeah...just wish more attention was paid or more consideration was taken instead of just blatantly choosing to ship out the wrong size and wasting not only my time, my Keep's time, but other shop staff members times (possibly their own) as well. Live and learn I suppose.
I'll keep the information as far as the readings and Spells in mind. Hopefully time will tell, until then, a few of the members have given me some tips as far as getting closer and more connected with spells so I'm hoping doing those exercises help me learn a little quicker.creepyhollows wrote:It's important to note that this reading doesn't just take you of present time into account, but it takes you of the future into account as well. What you may find not relevant now, you'll find relevant as you progress in this journey of magic. You aren't always going to be who you are now, you're young and you are going to grow. You are going to learn more about yourself, magic, and the future. You have many years to go as you are just beginning. The fiery breath of youth is going to give way to a greater foundation of strength and patience as you age. Be mindful that most of what you receive in readings is going to encompass your future as you have so much of the future left.What is your Magic Name Reading:: Personally speaking, I feel this reading was off. Not only did nothing particularly resonate but some of the associations were so opposite that I questioned whether my reading might have gotten messed up with someone else's. I understand that all readings are flawed or should be expected to be flawed in some degree but I expected at least one thing to resonate and overall it just didn't feel worth the money because of that. However I can't get a refund because they did do what I paid them to do, plus I'd feel bad asking anyway even if I was able to get one.
It may or may not be based on sensitivity, but as I remarked before, you are growing and you are likely to find growth & evolution in your path. I don't doubt the work we do, or its power, and I'm sure you'll grow into the spells. Not to mention that the magic that complements who you are & where you are in your journey is going to be the most influential for you. You are going to find that spells, magic, spirits, entities, etc all come to you as needed as there are times that certain spells & magic are going to be more influential than others.Spelled Items in General:: I have about fifteen or so spelled items from CH. Either bound to vessels or my Spirit. I don't feel anything from them, but I assume this is either because I'm not sensitive enough to or because CH spells possibly don't have as strong or any effect on me as an individual (and I prefer getting C5T3 whenever possible). This is not to say I don't believe that they were cast and have effects, I just don't notice them even after months so I can't justify any future purchases for myself. So I won't be purchasing anymore spells having to do with my spiritual growth specifically. Gifts for my Spirits or my irl friends are still on the table, because CH is very timely and I enjoy knowing which part of the process the seller is on.
There wasn't any carelessness in your master vessel. I'm really surprised about this thread considering the overwhelming positive interaction you had with Nova and Juno. Nova wasn't careless, she was trying to pick a vessel she thought you would like and she was focused more on the color and didn't realize that she chose the wrong size. It was an oversight and it wasn't anything that was done out of disrespect, carelessness, or intentional provocation.Custom Master Vessel with Spells:: I wish I could say something about this vessel but unfortunately there was a miscommunication on the staff side about my ring size (it was in my profile and they never noticed so they tried to mail a size 8 instead of just sending an email...my one and only true gripe here) and they had to rebind it.
I'm going through a move so I have to wait an extra week or two to receive it on top of the eleven or so days it took to prepare. The good news is that the Caberra and Bronwyn angel did let me know they were around, that, or I'm crazy. So I have been enjoying time with them albeit off and on because I'm so busy.
I remember ordering the MV days and days before the trip because I so badly wanted to have all my Spirits and Spells in one vessel so I wouldn't have to be apart from their vessels until my ring came. I suppose next time not only will I state all necessary information in my profile, but in the notes of the order AND the extra customer notes in my profile, as well as explicitly specifying not to ship anything until one hundred percent sure it's what I paid for. A bit bossy sounding maybe, but hopefully it'll prevent careless decisions in the future.
It did take 7 business day for the order to be completed, but that's not unusual given we usually have 7-10 business day for order turnaround. You did ask us to hold the package because you were moving, so the additional time it took to get to you isn't because of any other reason than you were moving & we weren't going to ship to your old address, or to your new address before you could get the package.
I'm very glad your spirits are happy to be with you, and I hope your move went wellThe other piece of good news aside from my Spirits being dolls is that I am actually moving closer to what still might be CH's base of operations so I might get it sooner once I'm down there.
More on the brighter side of things, they paid attention to my color request of something black (they chose Agate) and would have been right on time if not for the mix up. Also the two custom Spirits and the custom Spell notes that came with the orders for them are all just perfect. Especially the spell. I hope my Spirits enjoy it when it finally gets to me.
We did make a mistake on the ring size, and we immediately fixed the mistake, and held your package until you wrote to us and said you were okay to have it shipped because of your move.So yeah...just wish more attention was paid or more consideration was taken instead of just blatantly choosing to ship out the wrong size and wasting not only my time, my Keep's time, but other shop staff members times (possibly their own) as well. Live and learn I suppose.
I wish mistakes didn't happen either, but it is the human element of things, and Nova was trying to fulfill your request for color and was distracted from the size. She admitted that, apologized, and expressed her apology through the helpdesk ticket
Oh also I forgot to write this due to multi-tasking as I typed, but I wasn't necessarily upset about the mistake itself but the choice in not asking me my ring size before deciding to bind or mail the item. Luckily I was able to get ahold of someone and have it fixed without having to mail it back and wasting even more time, but - - - and correct me if I'm wrong here - - - I don't think it's too much to ask for an email to ask my size instead of binding to a wrong size and then having to rebind. It seems to be more time consuming and effort for the people in shop than just sending an email and getting an answer to make sure the mistake isn't made, no?creepyhollows wrote:I wish mistakes didn't happen either, but it is the human element of things, and Nova was trying to fulfill your request for color and was distracted from the size. She admitted that, apologized, and expressed her apology through the helpdesk ticket
This is why we have a very extensive profile area to be utilized to not only tell us your preferred vessel, but the top 3 preferred vessels, a range of ring sizes, and detailed information. This way it keeps an order from being delayed a few days or a week while information is sought from the customer about something like a ring size.Oh also I forgot to write this due to multi-tasking as I typed, but I wasn't necessarily upset about the mistake itself but the choice in not asking me my ring size before deciding to bind or mail the item. Luckily I was able to get ahold of someone and have it fixed without having to mail it back and wasting even more time, but - - - and correct me if I'm wrong here - - - I don't think it's too much to ask for an email to ask my size instead of binding to a wrong size and then having to rebind. It seems to be more time consuming and effort for the people in shop than just sending an email and getting an answer to make sure the mistake isn't made, no?
creepyhollows wrote:This is why we have a very extensive profile area to be utilized to not only tell us your preferred vessel, but the top 3 preferred vessels, a range of ring sizes, and detailed information. This way it keeps an order from being delayed a few days or a week while information is sought from the customer about something like a ring size.
creepyhollows wrote: I did hear your ticket this morning when Nova read it aloud for herself & Juno, and I don't think this was necessarily a "weakness"
creepyhollows wrote: I think we provide more outlets for customers to give us information than most sites.
creepyhollows wrote: You have an extensive profile area, you have a "NOTES" area on almost every listing, and then there is an order notes section when you check out. In addition to that we also have a Helpdesk system where you can contact us immediately if you realize you have forgotten to provide a ring size.
creepyhollows wrote: I agree that Nova should have emailed you about the ring size, but again, she went through everything we had trying to find something in black that she thought you would like and overlooked the size.
creepyhollows wrote: However, it's just as easily overlooked when someone forgets to provide a ring size. I would chalk that to human error and not a fundamental issue with the business.
You disagreeing and saying your shop needs no such improvement on that level, which I disagree with as all things can be improved no matter what it is, and we can both just pleasantly disagree like the awesome adults we are.Trust me, as am I.creepyhollows wrote: In the end, I'm glad it was resolved, as it should be, because you have to wear the vessel and be happy with it
I appreciate this insight, but we've been doing this for nearly 20 years. There's many reasons our site is still here and it's not because we take things flippantly or carelessly. We're always taking precautions to prevent errors and making things better. I don't know what your business background is, but any business can try to prevent as many mistakes as possible, but they will still happen. We try to make vessel mistakes as slight as possible.Taking precautions for the prevention of basic errors, be it human or otherwise, is a good step to improve a business. Especially if it's an error that can be so easily fixed with either someone double checking at the shop itself or in an email to the customer.
Of course no one wants to do that, but we have 10 or more tickets daily for people wanting to add freebies they forgot to add, switch vessels types or sizes, change a request they made, etc. It's not unusual at all for that to happen. I don't know if you've ever worked for a place that takes orders online, but customers writing in because they forgot something isn't unusual. Ideally, when we see you forget something we contact you, and that does happen, but it doesn't always happen when someone forgets to put a ring size or add a freebie, etc. If you forget to add a detail to your order, it's not unfathomable that likewise there are times we miss the chance to contact you. Obviously it adds time to your order when we have to contact you, wait for a response, and then start the work after the response is received. It's not ideal, but mistakes happen on both sides.Also, I don't think it's fair that the customer in general need stress themselves over reaching HD before the package is sent. What if I hadn't seen that order confirmed email right away? What if it had already been shipped while I was prepping for a move? What if you had a member who was on a business trip and wouldn't be back for a week or more? There's so many inconvenient occurrences that could happen that would result in a bad experience and in these cases, it could all be fixed with a simple, "Hey how ya doing?"
We are, and we are extremely proud of our work. Not just myself & Ash, but every person who works for us is extremely passionate about their work and they take any mistakes they make personally. I know because I've seen how upset they get with themselves when they make any mistake; whether it's a bonehead error or forgetting something important in a customer notes, like instructions.I understand CH is busy, and big, and you take pride in both --- but I also understand what good customer service is, which is why in the end I thanked Nova and Juno, but I stand by my opinion that the small flaws in the system could be improved. The weakness, as you would. The fact that CH only has smaller ones is probably something to be proud of as well. No site is perfect, no one is perfect.
Nova said it was her, because she made the mistake. She said she told you there are measures in place for those mishaps, and Juno said she did too, but it happened, and she felt bad. Nova said it wasn't any other reason than she chose a ring that was the wrong size. So the first thing she said when she read the ticket and your post is, "it was me though, I'm the one who picked the ring".The only reason I sent a letter to Nova and Juno through the help desk aside from the reasons stated in the letter itself, is because I felt they deserved to know what I was actually upset about. It certainly wasn't them.
There are MANY ways around this. False dilemma is not a nice fallacy, quite manipulative actually.Ishvala wrote: There's really no other way around this other than,
A) You agreeing and looking towards improving.
B) You disagreeing and saying your shop needs no such improvement on that level, which I disagree with as all things can be improved no matter what it is, and we can both just pleasantly disagree like the awesome adults we are.
creepyhollows wrote:Ishvala, I applaud that you are a very engaging individual, and that you are open and always looking for ways to help other improve, but there are somethings that are being lost in translation.
I'm fully aware. You say this a lot when speaking with people about most anything they disagree about. I'm not questioning the value or experience of your site or your people. I'm just suggesting there be confirmation emails more often...or more cautionary efforts all around. For members.creepyhollows wrote: I appreciate this insight, but we've been doing this for nearly 20 years. There's many reasons our site is still here
creepyhollows wrote: I don't know if you've ever worked for a place that takes orders online, but customers writing in because they forgot something isn't unusual.
creepyhollows wrote: Ideally, when we see you forget something we contact you, and that does happen, but it doesn't always happen when someone forgets to put a ring size or add a freebie, etc. If you forget to add a detail to your order, it's not unfathomable that likewise there are times we miss the chance to contact you. Obviously it adds time to your order when we have to contact you, wait for a response, and then start the work after the response is received. It's not ideal, but mistakes happen on both sides.
creepyhollows wrote: We consistently email customers about missing information on their order, about confusing or partially-typed order notes, forgetting to choose a vessel at all, not choosing a shipping option, etc. We try to be diligent, and sometimes we'll email a customer several times over a period of a week or two just to get an answer, and sometimes they never respond, in which case we make the best decision possible on the information given, and send a note telling them if they are not happy with the decision to contact us and we will be happy to make an exchange.
The sizing of a vessel is arguably kind of important in the grand scheme of things. Especially when the caster isn't the one having to pick it out...creepyhollows wrote: There's always room for improvement, but at the same time you can improve things 100 times, but a mistake when it comes to choosing vessels, and something simple like a ring size can be overlooked. Which is why we improved the site and added the detailed customer profile.
creepyhollows wrote: In fact, the entire website is undergoing a massive improvement which will be launched in various releases over the next year.
creepyhollows wrote: but at the same time I think something here that was simple human error on a ring size is going to happen from time-to-time. It's frustrating, it's annoying, it's a learning experience, but human error, robot error, software error, they are all things that happen.
creepyhollows wrote: Even in situations where things are double-checked and triple-checked that human error is still something that happens.
creepyhollows wrote: I've apologized and still apogolize, Juno apologized, Nova apologized, and every single one of us has also acknowledge the ring size issue, corrected it, and all of us have acknowledged there's always room for improvement. But, how do you improve human error? It's going to happen. This is why we improved and added a customer profile.
creepyhollows wrote: Nova said it was her, because she made the mistake. She said she told you there are measures in place for those mishaps, and Juno said she did too, but it happened, and she felt bad. Nova said it wasn't any other reason than she chose a ring that was the wrong size. So the first thing she said when she read the ticket and your post is, "it was me though, I'm the one who picked the ring".
creepyhollows wrote: I don't blame Nova or Juno for feeling hurt because they felt it was resolved,
creepyhollows wrote: but it wasn't really resolved on your end, which is fine, I understand why you're upset.
creepyhollows wrote: I would say that if you're upset about something to actually discuss it with the people who made the mistake rather than making only a Forum post about it while they think everything is okay.
creepyhollows wrote: I think it's fair to give the people who made the mistake a chance to rectify it and address it personally.
I appreciate the opportunity to speak with you as well. In the end, I'm not sure if it'll make much of a difference, but it's nice to be able to disagree with an admin without getting my head chopped off for it. As odd as that sounds. Trust me when I say it's a compliment.creepyhollows wrote: I find there is always something to be learned in every situation, and all discussions, good or bad. I appreciate the opportunity to hear your grievances and take from it what we can to make things better, and I know Nova & Juno both feel it was a learning experience for them as well.
Wait, what?darkwing dook wrote: There are MANY ways around this. False dilemma is not a nice fallacy, quite manipulative actually.
